Emergency Repairs Guide

When general repairs are needed, please notify your Property Manager in writing or use the maintenance portal above.

However, if the repair issue poses a risk of injury to tenants or damage to the property, it may be considered an emergency repair. In such cases, you must notify your Property Manager or the Property Management Office immediately, even if it’s after hours, on weekends, or public holidays.

Examples of Emergency Repairs

Emergency repairs may include (but are not limited to):

• Broken or burst water pipes
• Blocked or broken toilet (where no second toilet is available)
• Serious roof leak
• Gas leak
• Dangerous electrical fault (e.g. loose power point, exposed live wire)
• Flooding or rainwater inundation
• Serious storm or impact damage (e.g. vehicle impact into the property)
• Failure or breakdown of gas, electricity, or water supply
• Failure of an essential service or appliance required for cooking or water supply
• Hot water system failure

FAQ – Property Management

Why should I use a property manager instead of managing it myself?
We save you time, reduce risk, and ensure compliance with tenancy laws while protecting your investment and maximising returns.

How do you screen tenants?
We run reference, employment, and credit checks, alongside personal interviews to ensure the best fit for your property.

What happens if a tenant stops paying rent?
We have a strict zero-tolerance policy for arrears, daily rent checks, and a clear process to manage recovery and tribunal if required.

Do I still have control over my property?
Absolutely. You make the big decisions, we handle the day-to-day operations, providing reports and updates along the way.

How often are inspections carried out?
Routine inspections are carried out every 12–14 weeks, with reports and photos provided to you.

What counts as an emergency repair?
Emergency repairs are issues that could cause injury to tenants or serious damage to the property. These must be reported to your Property Manager or our office immediately — even after hours or on weekends/public holidays.
Examples include:

• Burst or broken water pipes
• Blocked or broken toilet (where no second toilet is available)
• Serious roof leak
• Gas leak
• Dangerous electrical fault (e.g. exposed live wire)
• Flooding or storm damage
• Failure of gas, electricity, or water supply
• Breakdown of essential appliances for cooking or water
• Hot water system failure